10 Insights on User Experience Design

10 insights on User Experience Design:

  1. Experience is temporal. Remove temporality from experience and there is really no experience. 
  2. The thing being experienced is not a given. That thing is part of the interpretation. 
  3. Every human experience is a unique experience. No two experiences are the same. As a designer you must accept that as a foundation for everything you do. Experience is very subjective. You never really know if you will be "successful" or not in delivering a particular experience. 
  4. As a designer, you can either create an experience or support an experience. 
  5. It's not an experience if it does't have aesthetic qualities. 
  6. If you have an experience, it is changing you. 
  7. Experience takes energy--if you don't want people to spend energy on a design, each time they experience it, be careful how you design it. 
  8. Energy involves focus...involves surrender....involves time....it is a lot of work. Think of music for example. If you ask someone to listen to to music he or she doesn't normally listen to, it takes more energy for them to "get it". 
  9. As a designer, accept that traditional scientifc experiments do not always "work" for experience design. "In the early stages of HCI, people had this idea that if we can just figure out how people work, exactly in detail how people react to everything (psychology), if we can figure out the machinery of human beings then we can create guidelines on what and how to design to get the desired response. This was the focus of HCI for about 20 years up to the mid 1990s. This might work for a scientific experience but if you are a designer, that's not possible really. It will be too difficult and it does not work. The other way of doing is to try to understand the material of interaction, the design. What you can do then is to take all different design interactions and see what happens and study the output experience to map out every little change in the design and its resulting experience (Stolterman)."
  10. My personal interpretation of experience:

    (E)xperience = (A)ctivity + (P)erception
    (Ac)tivity = (TI)me + (I)nteraction
    (P)erception = (C)ognition + (I)nteraction
    Experience = (T + I) + (C + I)


    The following blog post was adapted from notes I took in Dr. Stolterman's Experience Design course a couple of years ago.